Frequently Asked Questions
Orders
1º. Choose the products and add them to the shopping cart.
2º. To continue with the purchase, from the shopping cart in the top right-hand corner click on 'Finalise purchase'.
3º. Fill in the required information and tick 'I have read and agree...' followed by 'Place order'.
Once the order is completed, a message will appear with the order number and then we will send an e-mail with the confirmation.
Puedes realizar un pedido telefónico llamando al 679 313 214 en horario de lunes a jueves de 10.00h a 14.00h y de 16.00h a 18.00h y el viernes de 8.00 a 14.00h (excepto festivos).
The payment method is credit card, Paypal or bank transfer. You will receive an email to complete your purchase.
Write to [email protected] indicando el número de pedido o llama al 679 313 214 en horario de lunes a jueves de 10.00h a 14.00h y de 16.00h a 18.00h y el viernes de 8.00 a 14.00h (excepto festivos), podremos cancelarlo si se encuentra en proceso y aún no se ha realizado.
Let us know via [email protected] your order number, missing item and a photo of the box. We'll show you how to proceed.
Let us Know via email to [email protected] [email protected] the order number, indicating which item is defective or broken, attaching a photo and we will give you a solution. It must be done within 48 hours after receiving the order and taking the photograph of the broken or damaged product.
En la tienda online contamos con numerosos regalos pero no pueden ser modificados. Sí es posible realizar el regalo a tu gusto en las Oleotecas La Chinata. https://lachinata.es/oleotecas/
Shipping & delivery
To track your order you will receive an email from the shipping agency once it is in transit indicating its status. If you do not receive a notification with your order state you can write to [email protected] and we will contact the shipping agency to inform you of its status.
During the purchase process, the estimated delivery date is indicated.
Oscila entre un día laborable si es un pedido urgente, dos y tres días laborables si es un pedido convencional o refrigerado. El plazo a Europa es de 7 días aproximadamente y Baleares 4 días laborables.
Deliveries are only made on weekdays. No deliveries are made on weekends or holidays.
IMPORTANT: In times when we have a high volume of sales, such as sales, Christmas, Black Friday, promotions and bank holidays, the delivery time may be affected.
Tenemos la opción de envío urgente con un coste añadido de 10 euros si el pedido es inferior a 60 euros y de 5 euros si el pedido tiene un coste superior a 60 euros.
This shipping method guarantees delivery on a working day. It is only available for orders shipped to the peninsula, placed before 16:00 the day before the delivery and on working days. Orders received after 16:00 are prepared the next day and delivered two days later.
Therefore, if an urgent shipment order is placed on a Friday after 16:00, it will be processed on Monday and delivered on Tuesday.
Deliveries are not done the same day (except with Email & Collect), nor on Saturdays, Sundays or holidays.
Exceptions that do not allow 24-hour delivery:
- Orders needing refrigerated transport.
- Orders to the Balearic Islands, Canary Islands, European Union and International ones.
In times when we have a high volume of sales, such as sales, Christmas, Black Friday, promotions and holidays, the delivery time may be affected.
Shipments to the Balearic Islands have a cost of 15 euros and a weight limit of 25kg. If the order is over 200 euros, shipping costs are free. No refrigerated products are shipped.
En periodos en los que contamos con un alto volumen de ventas, como por ejemplo rebajas, Navidad, Black Friday, promociones y días festivos, el plazo de entrega puede verse afectado.
Shipments to the European Union have a weight limit of 25 kilos. The shipping cost are 15 euros and may vary depending on the tax of the destination country. If the order exceeds 200 euros, shipping is free.
The delivery time is between 5 and 7 working days. When making the purchase, you will be informed of the estimated delivery date.
No refrigerated products are shipped
IMPORTANT: In times when we have a high volume of sales, such as sales, Christmas, Black Friday, promotions and bank holidays, the delivery time may be affected.
Los pedidos que contienen productos frescos tienen un coste de envío de 10 euros. Si el pedido supera los 60 euros, el gasto de envío es gratis.
The delivery time is adjusted to the conditions of each product and is indicated on the website.
IMPORTANT: If it is not possible to make the delivery and the shipping agency finally returns the product to us, the money of the fresh product and the shipping costs are not refunded.
Repayment and refund
To return an order, you have 30 days from the date the order was placed, please write to [email protected] indicating the order number and we will show you how to proceed in each case to give you a solution.
The return shipping costs shall be borne by the customer.
No es posible la devolución de productos personalizados, productos que puedan deteriorarse o caducarse con rapidez, carnes frescas, productos que por razones de higiene o de la salud van precintados y han sido desprecintados tras la entrega, etc.
The amount will be refunded via the same payment method used in the purchase. If you have placed the order via credit card, the refund will be directly made to your account. If it was by bank transfer, we will need your account number or, alternatively, we can offer you a discount card equal to the amount to be returned for your next purchase in the online store.
It may take a few days to appear in your bank account.
La agencia de transportes intentará realizar la entrega del pedido al destinatario pero, si tras el primer intento de entrega el destinatario está ausente, la agencia entregará el pedido en un punto cercano al domicilio para que pueda pasar a recogerlo. In caso de que no pueda completarse la entrega procederán a la devolución a nuestras instalaciones. Una vez recibido el pedido, realizaremos el reembolso correspondiente (sin incluir los gastos de envío).
Payments methods
You can choose to pay by:
- Secure Payment by Credit Card: we accept payments by VISA, Master Card and American Express.
- Paypal (except some products).
- Google Pay and Apple Pay.
- Bank transfer.
To choose a bank transfer as a payment method, you must request it by phone dialling to 679 313 214.
In banking operation concept you have to write the order number indicated in the purchase confirmation email.
You have 3 days from the time the order has been placed to make the transfer. The order will not be confirmed until the charge has been made to our account.
If we have not received the deposit within 5 days, we will cancel your order. Transfer fees will always be paid by the buyer.
To request an invoice, you will have to send an email to [email protected] and indicate the order number and billing details.
Yes. We use secure payment systems. The confidential payment data in credit or debit cards are directly encrypted (SSL) and transferred to the financial institution.
When making the payment via secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. It will then connect with the issuing bank, which will request authentication and authorization of the operation.
La Chinata Stores
You can find your nearest Oleoteca with all the information in the following link https://lachinata.es/oleotecas/.
It is a new purchasing system in Oleotecas
Easy and very fast, a purchase system that lets you order by email and pick your products at the Oleoteca you choose. How do I place my order? Discover how this new system works in 5 easy steps:
1.- Enter our website https://lachinata.es/ and simply add the products you would like to buy to your shopping cart. It is not necessary to register but if you do, you can avoid some steps.
2.- Once you have put in the shopping cart everything you need, click on it (upper right corner). Now select the Oleoteca in which you want to buy and fill in your data.
3.- You will receive a confirmation email when the Oleoteca receives your order, and our team gets on with it.
4.- When your order is ready, we will contact you via email or phone to tell you when you can pick it up.
5.- Once you arrive at your La Chinata Oleoteca, when it is your turn, you must show the collection confirmation email and pay in the same store.
If you have any questions about the service, schedules or products, you can always contact directly the store of your choice, we will be happy to assist you.
Buy online and collect in your Oleoteca
Purchase system that allows you to buy online and collect your order at the Oleoteca you choose.
How do I place my order?
- Enter our website https://lachinata.es/ and simply add the products you would like to buy to your shopping cart. It is not necessary to register but if you do, you can avoid some steps.
- Once you have put everything you need in the cart, click on 'place an order', as you would normally do.
- In the next step select 'Click & Collect option (Store Pickup) and then choose the Oleoteca where you want to pick up the order. Continue with payment and you're done!
- When your order is delivered to your Oleoteca, we will contact you via email or phone to tell you when you can pick it up.
- Once you arrive at your La Chinata Oleoteca, when it is your turn, you must show the collection confirmation email.
Please note that we do not ship our Classic Line oils via Click & Collect, you can purchase them directly in your Oleoteca.
All Click & Collect orders will be treated as urgent and will be delivered to your Oleoteca within one or two business days. The Click & Collect service is free for orders over €50, and if it is less, it costs €5.
No, returns are made in the same place where the purchase was made.
Gifts
En la tienda online tenemos un espacio donde introducir un mensaje al destinatario que se adjuntará al pedido en forma de tarjeta (una tarjeta por pedido).
We do not attach delivery notes in any of our orders never for both your safety and to protect the Environment. We send the delivery note to your email. If you have not received your delivery note and you want it, contact us at [email protected] and we will send it back to you.
We have plenty of special gifts for events that you will find at the following link: https://www.lachinata.es/regalos/regalos-para-eventos.html
For orders over 100 units of the same product, 5% discount is granted. Simply write the word ‘QUANTITY’ in the ‘promo code’ space in your shopping cart.
IMPORTANT: If you do not enter your code correctly, it cannot be applied once your purchase is completed.
– Customized gift.We have the option of customize the gifts (boxes, baskets, cases and buckets) by adding the company logo and a message to the presentation. A minimum of 20 units is required.
– Quantity discountsWe have quantity discounts (-5% if you order more than 100 of the same reference) and price discounts (-7.5% > €2,500 and -10%> €5,000).
– Product catalogueFind all our products with customizable label in the following link: https://lachinata.es/regalos-de-empresa/
Remember that you can also place company orders at La Chinata Oleotecas.
The delivery time depends on several factors. If we are in a high-volume season, delivery time can be longer.
In the online store we do not wrap as a gift; we have plenty of already designed baskets and boxes, prepared to gift.
Gift cards and promo codes
The promo codes are applied in the shopping cart, in the 'Promo code' area and the discount will automatically be effective.
IMPORTANT: If you do not enter your code correctly, it will not be applied once your purchase is complete.
Contamos con un descuento del 5% en compras superiores a 100 unidades de una misma referencia, aplicando el código ‘cantidad’ en el espacio de ‘código del cupón’ (algunas referencias están excluidas de la promoción).
IMPORTANT: If you do not enter your code correctly, it will not be applied once your purchase is completed.
To know all our promotions and discounts you can subscribe to our newsletter, and we will inform you of all the available promotions.
My account
In the section 'My orders' you will find a list of your orders. Here you can check at any time the status of your current order. Click 'View Order' for a detailed view of your order.
Your order status can be:
- ProcessingNot yet in preparation.
- CompletedAlready in preparation and ready to ship. But it doesn't mean it is delivered. That information will be given to you by the shipping agency in an email. You can also write an email to [email protected] to request information if you have not received the aforementioned email.
In this section you can change your name, email, and password.
You can request a new password in the profile 'Recover password'
To cancel your account, write an email to [email protected] requesting the account cancellation. Simply enter your subscription email and name.
To subscribe to our newsletter, click on the button below:
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You can unsubscribe by clicking the link at the bottom of the newsletter.
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