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Contracting terms

General information

The ownership of this website, lachinata.es (from now on Website) belongs to VALLE CORONADO, SL, B88639042 with address C/ Edgar Neville, 9, 2º A, 28020, Madrid, Madrid, whose details are Volume 40531, Sheet 178, Section 8, Page number M719497, Inscription 1 in Madrid. To contact VALLE CORONADO, SL please call 679 313 214 or send an email to [email protected].

This text, as well as the mention of others, regulates the conditions governing this Website and the purchase or acquisition of products and/or services, from now on referred to as Conditions. For the purposes of the same, it is understood that the activity carried out by VALLE CORONADO, SL includes the sale of food and cosmetic products.

Before accessing, browsing and/or using this website, the user has read the Conditions detailed below, in addition to the Legal Notice, the Privacy Policy and the Cookies Policy of VALLE CORONADO, SL. By using this Web Site or by requesting the purchase of a product and/or service, the user is bound by the Conditions, informing the user that they may be modified, being responsible for consulting them at each access, browsing and/or use of the Web Site. Those in force at the time of the request for the product and/or services shall be applicable.

For further information or doubts about the Conditions, the user can contact VALLE CORONADO, SL through the details provided above.

The user declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website. Likewise, he/she assumes responsibility for the correct use of the Website, extending to:

  • Make use of the Website to make legally valid enquiries and purchases or acquisitions.
  • Not to make any fraudulent purchases, and to inform the relevant authorities in the case that such a purchase is being considered.
  • Provide truthful and lawful contact details.

Purchase process

Users must follow the procedure of purchase and / or online purchase of products and / or services VALLE CORONADO, SL. Likewise, the user must complete and/or check the information requested at each step, although before making the payment, he/she may modify his/her purchase data.

The communications, purchase orders and payments that intervene during the transactions carried out on the Website may be filed and kept in the records of VALLE CORONADO, SL in order to constitute a guarantee and proof of the transactions, respecting the security conditions and the current regulations, particularly in accordance with the General Data Protection Regulation (RGPD), the Organic Law on Data Protection and guarantee of digital rights (LOPDGDD) and the rights of the users in accordance with the Legal Notice and the Privacy Policy of this Website.

Click & collect

This is a system that allows you to buy online and pick up in the shop of your choice. The purchase process consists of adding the products to the shopping cart, placing the order like any other order, selecting the pick-up option. Subsequently, you must select the shop where you will pick up the order, proceeding to pay for the products purchased.

Once the order has been received in the shop, the shop will contact the user by email or telephone to indicate when the order can be collected.

This service will be treated as urgent and will be delivered to the shop within 24-48h, being free shipping for orders over 60€.

Email & collect

This is a system that allows you to order online and collect and pay in the shop of your choice. The purchase process consists of adding the products to the shopping cart, placing the order like usual and then selecting the pick-up option. Subsequently, you must select the shop where you will pick up the order.

Once the order has been received in the shop, the shop will contact the user by email or telephone to indicate when the order can be picked up and it will be paid in the shop.

Availability

All purchase orders received through the Website are subject to their availability and/or that no circumstance or force majeure affects their supply and/or the provision of the service. In the case of difficulties in the supply of products or availability, VALLE CORONADO, SL undertakes to contact the user and refund the amount that may have been paid. It will also be applicable in the case of not being able to provide the service.

Pricing and payment

The prices applicable to each product are those indicated on the Website and do not reflect Value Added Tax (VAT).

Shipping costs in the case of physical delivery of the contracted goods, within the following territory and at the following prices:

Delivery and/or shipping services are provided as follows:

Standard Shipping

Standard Shipping (Mainland Spain)

Urgent Delivery (Mainland Spain)

Refrigerated Shipping (Mainland Spain)

Shipments to the Balearic Islands

Shipments to Portugal

Shipments to Europe

Shipments outside the EU

Delivery time

2-3 working days

1 working day

2-3 working days

3-5 working days

2-3 working days

5-7 working days

7-10 working days

Transport price

Orders up to 50€: 5€

Orders over 50€: Free Shipping

Orders up to 50€: 10€

Orders over 50€: 5€

Orders up to 50€: 10€

Orders over 50€: Free Shipping

Hasta 200€ de compra: 15€

Más de 200€ de compra: Envío Gratuito

Orders up to 40€: 5€.

Orders over 40€: Free Shipping

Hasta 200€ de compra: 15€

Más de 200€ de compra Envío Gratuito

Depends on weight and destination, it is calculated during the purchase process

Agency

MRW or DHL

MRW

Integra2

DHL

MRW

Fedex

DHL Express

Type of products

All except Refrigerated

All except Refrigerated and large shipments (over 25kg)

Refrigerated (maximum 50 kg)

All except Refrigerated

All except Refrigerated (max. 25 kg)

All except Refrigerated and large shipments (over 25kg)

All except Refrigerated and large shipments (over 25kg)

Prices may vary on this Website at any time, not affecting orders or purchases which the user has received confirmation of the order or service.

Method of payment and execution of the order

The customer may pay the amount of the order by credit or debit card.

All operations involving the transmission of personal or banking data are carried out using a secure environment, using a server based on standard SSL security technology, so that all information travels encrypted through the network. Likewise, the user's credit card details are entered directly on the bank's website, at the bank's Point of Sale Terminal (POS) and are not added on any VALLE CORONADO. SL server, nor are they registered.

Payment by VISA or MASTERCARD always requires the following data: the card number, the expiry date and the validation code, which matches the three digits on the back of the VISA or MASTERCARD, guaranteeing the security of the transaction. This payment method is only valid on the website.

In the case of an improper payment or fraudulent charge, the cardholder may demand the immediate cancellation of the payment, with the debit entries being made as soon as possible in the supplier's accounts. On the other hand, if the purchase has been made by the VISA or MASTERCARD cardholder, and the right of withdrawal or cancellation is not a consequence, the cancellation of the payment is unduly demanded. In this way, the cardholder is obliged to compensate VALLE CORONADO SL for the damages caused as a result of the cancellation.

If a bank transfer is made, the order number, name and surname must be indicated in the subject line, making the transfer within three days of the order confirmation date for validation. Payment must be made in euros. The customer is responsible for all possible bank and exchange commissions. In the case of bank transfers made outside Spain, you must inform the bank of origin to take charge of bank charges and expenses, otherwise VALLE CORONADO, SL could paralyze the shipment of your order by not receiving the full amount of it.

Delivery

With the exception of cases in which unforeseen or extraordinary circumstances happens, or are derived from the customization of the products, the purchase order will be delivered within two working days, depending on the shipping method selected by the user, with a maximum period of 10 working days, counting from the date of confirmation of the order.

In the case that VALLE CORONADO, SL cannot meet the delivery date, for any reason attributable, will contact the user to inform him of the circumstance, offering the possibility to continue with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid.

If it is impossible to deliver the order due to the user's absence, the order may be returned to the warehouse.

It will be understood that the order has been delivered when the user or a third party indicated by the user acquires possession of the material of the products, accredited by the signature of the receipt of the order at the agreed delivery address.

In accordance with the provisions of Law 37/1992 of 28 December 1992 on Value Added Tax (VAT), purchase orders for delivery and/or service shall be located in Spanish VAT territory, provided that the delivery address is located therein, with the exception of the Canary Islands, Ceuta and Melilla.

Returns

When the user purchases products through the website of the owner, he/she is entitled to the right of withdrawal, return of damaged products or shipping mistakes and guarantees.

Right of withdraw

The user makes a purchase through the Web Site, having the right to cancel the purchase within a period of 14 calendar days without justification. This right will expire once the period of time in which the user or a third party authorised by the user, other than the carrier, acquires the material possession of the goods purchased from VALLE CORONADO, SL through the Website. Likewise, it will also expire in the case that the goods that make up the order are delivered separately and the user or a third party authorised by the user, other than the carrier, acquires possession of the material of the last good that makes up the purchase order.

VALLE CORONADO, SL must be notified by the user to exercise this right, through the Website or through [email protected]. Regardless of the means you choose to make your decision, you must clearly and unequivocally express the intention to withdraw from the purchase contract, before the expiration of the corresponding period. You can find the necessary model form for the right of withdrawal at the following link, which must be sent to the e-mail address indicated.

In case of withdrawal, VALLE CORONADO, SL will refund the user all payments received, including shipping costs with the exception of additional type costs chosen by the user, without undue delay with a maximum period of 14 calendar days from the date on which VALLE CORONADO, SL is informed of the decision to withdraw by the user. The method of refund will be the same method of payment that the user used to make the initial purchase. The products can be returned to VALLE CORONADO, SL at C/ Edgar Neville, 9, 2º A, 28020, Madrid, Madrid, being the cost of return assumed by the user.

The user admits to knowing that there are exceptions to the right of withdrawal, such as in the case of customized items, products that may deteriorate or expire quickly, products that for reasons of hygiene or health are sealed and have been unsealed after delivery, etc. under Article 103 of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

Return of faulty products or delivery mistake

These are the cases in which the user considers that the product does not conform to the contracted or purchase order, and should contact VALLE CORONADO, SL immediately expressing their dissatisfaction through the same means or contact details provided above. You will be informed on how to proceed and once the products have been returned, they will be examined to inform the user, within a reasonable period of time, if the refund or replacement of the same is appropriate, within 14 days of the confirmation of the refund or replacement of the article.

Guarantees

Puedes reclamar tu falta de conformidad con un producto durante los tres años posteriores a la fecha de recepción del mismo para productos entregados después de enero del 2022 y durante los dos años posteriores para productos entregados antes de enero del 2022

Exemption of the liability

VALLE CORONADO, SL accepts no liability for the following losses, regardless of their origin, unless otherwise provided by law:

  • Losses that were not attributable to any breach on its part.
  • Business losses.
  • Indirect losses that were not reasonably foreseeable by both parties at the time the contract of sale of the products was concluded.

VALLE CORONADO, SL, limits its liability in the following cases:

  • It applies all measures to provide a faithful visualisation of the product on the Website, and cannot be held responsible for any slight differences or inaccuracies that may exist.
  • It is not responsible for damages resulting from the operation of the transport company, for causes such as strikes, road delays, and others typical of the sector that result in delays, loss or theft of the product.
  • Technical failures that, due to fortuitous or other causes, prevent the normal operation of the internet service.
  • It shall not be liable for misuse and/or wear and tear of products that have been used by the user or for incorrect product returns by the user.
  • It is not responsible for any failure or delay in the fulfilment of the obligations assumed, when this is due to events of force majeure, being suspended for as long as this period continues.

Written communications and notifications

The user accepts that most of the communications with VALLE CORONADO, SL will be electronic. In turn, you can communicate with VALLE CORONADO, SL through the contact details provided or through those provided on the Website.

Data protection

The information or personal data provided by the user will be treated in accordance with the provisions of the Legal Notice and Privacy Policy, declaring that all data provided are truthful.

Applicable law and jurisdiction

The interpretation and execution of these conditions and all acts resulting from them shall be governed by Spanish law, subject to the non-exclusive jurisdiction of the courts and tribunals. Likewise, as a member of Confianza Online and under the terms of its Code of Ethics, in the event of disputes related to online contracting and advertising, data protection and the protection of minors, the user may resort to Confianza Online's out-of-court dispute resolution system (http://www.confianzaonline.es).

For traders established in the European Union who provide services online, we offer you access to the online dispute resolution platform, in accordance with Regulation EU/524/2013, at the following link: http://ec.europa.eu/consumers/odr/

Complaints and claims

The user can send to VALLE CORONADO, SL their complaints, claims or any other comment they wish to make to [email protected].

In addition, VALLE CORONADO, SL has official complaint forms available to consumers and users, who can request them at [email protected] at any time.

You can download the previous contracting conditions here

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